The agreement between us

Effective 10 August 2026 · Last updated 19 August 2026

1. Who these terms are with

Veya is provided by Ad Astra HoldCo Limited, a company registered in England and Wales (company number 16884640), whose registered office is at 128 City Road, London, United Kingdom, EC1V 2NX. “We” and “us” mean that company; “you” means you.

These terms apply to the Veya mobile app and to this website. By using either you agree to them. If you do not agree to them, please do not use them.

If you are resident in the United States, §16 requires most disputes between us to be resolved by individual arbitration and waives your right to take part in a class action. You can opt out of that within 30 days, and §16 explains how.

How we handle your information is set out separately in our Privacy Policy and our Health Data Privacy Policy, which form part of this agreement.

2. What Veya is, and what it is not

This is the most important clause on this page, and it is the reason we wrote our own terms rather than pointing you at a standard one.

Veya is a record-keeping and reminder tool. It is not a medical device, it does not provide medical advice, and it must not be used as a substitute for the instructions of your prescriber or pharmacist.

Specifically, and by design:

• Veya records what you tell it. It does not diagnose, interpret, recommend, advise or assess anything.
• Veya never instructs. It does not tell you where to inject, when to take a dose, or how quickly to lose weight. Reminders ask you to log, never to dose.
• Veya never presents a dose you did not enter. Where your record holds no number, no number is shown to you. A prescription changes, and we will not guess at yours.
• Nothing shown in the app, including a chart, a total, a streak or a summary, is a clinical finding, a judgement about your treatment, or a reason to change anything.

Always follow the patient information supplied with your medicine, and speak to a doctor, pharmacist, prescriber or other qualified healthcare professional before making decisions about treatment, symptoms, doses, diet or exercise. Seek urgent medical help for severe, rapidly worsening or worrying symptoms. Do not delay doing so because of anything in this app or on this website.

3. Who can use it

You must be 18 or over. Veya is not designed for, or directed at, children, and we do not knowingly provide it to anyone under 18.

Veya is available in the United Kingdom, the United States, Canada, Australia and New Zealand. It is your responsibility to be somewhere it is lawful for you to use it.

4. Your account

The app creates an account for you when you first open it, so that your record and a subscription have something to attach to. You can then sign in with an email address or with Sign in with Apple, which is what lets your record and your subscription follow you to a new device.

Your health record syncs once you have signed in. Until then it is held on your device only, and §6 explains what that means if you lose the device. An account that has never been signed into is deleted after twelve months of inactivity, as set out in our Privacy Policy.

Keep your sign-in details to yourself. You are responsible for what happens under your account, and for the accuracy of what you enter into it.

5. Subscriptions, trials and cancellation

Veya offers an auto-renewing subscription, monthly or for twelve months. The current prices are shown in the app and in the app store before you buy, in your own currency. Purchases are made through the app store, which is the seller of record.

• Free trial. A free trial is offered to new subscribers before the first charge. Its length and the date the first charge lands are shown on the purchase screen before you confirm anything. Where the app store determines you are not eligible for a trial, the purchase screen states the price and that the first charge is taken immediately.
• Renewal. The subscription renews automatically at the end of each period unless you cancel it at least 24 hours before that period ends. Your app store account is charged on renewal.
• Cancelling. Cancel through your app store subscription settings rather than by contacting us. We have no ability to cancel a subscription on your behalf, because the app store, and not us, holds the billing relationship. Cancelling stops the next renewal; you keep access until the period you have paid for ends.
• Refunds are the app store’s. Refund requests go to the store you bought through, and we cannot issue one ourselves. This does not affect any statutory rights you have as a consumer.
• Payment. We never see or handle your card details.
• Family Sharing is not enabled for Veya subscriptions on the App Store.

Prices may change. Where a change affects a subscription you already hold, the app store will notify you and, where required, ask you to consent before the new price is charged.

6. Your record belongs to you

This is a commitment rather than a courtesy, and it survives your subscription:

• Export is available to anyone with a record, including if you have cancelled or your subscription has lapsed. You do not have to be paying us to get your own data out.
• Cancelling locks the app’s paid features. It does not confiscate what you logged. Your account and your record remain.
• If you have never signed in, deleting the app destroys your health record, because your device is the only place it has ever been. We cannot restore it, because we hold no copy of it. Export first if you want to keep it.
• If you have signed in, your record is held in your account as well as on your device, and is restored when you sign in again on a new device.

The app’s settings let you delete your health record, or delete your account, and the two are separate. Our Privacy Policy sets out what each one removes, what is retained, and how long deletion takes to reach our backups.

7. This website

This website carries guides about GLP-1 treatment and tools that run in your browser. Both are general information, and neither is medical advice. §2 applies to them in full.

• The guides are general and not personal. They are written about treatment in general rather than about your treatment, and they cannot account for your prescription, your history or your circumstances.
• The tools calculate from the numbers you type in, and nothing more. A result is arithmetic, not a recommendation, and it is not a reason to change a dose or a schedule. The values you enter are handled as described in our Privacy Policy.
• We do not supply, prescribe or dispense any medicine, and we are not a pharmacy or a healthcare provider.
• We take care over what we publish, but guidance changes and we do not warrant that everything here is complete or current. Where this site disagrees with the patient information supplied with your medicine or with your prescriber, follow your medicine and your prescriber.

We may change, add to or remove any part of this website at any time, including a guide or a tool you have been using.

8. What you agree not to do

• Reverse engineer, decompile or attempt to extract the source code of the app.
• Resell, sublicense or redistribute access to Veya, or share a subscription commercially.
• Copy or republish the content of this website beyond what copyright law permits, or use it to train a machine learning model.
• Scrape, automate or otherwise access the app, this website or our servers by unintended means.
• Use Veya to break the law, or in a way that interferes with anyone else’s use of it.

9. What we own, and what you own

The app, this website, their design, their content and the Veya name belong to us, and using Veya gives you a personal, non-transferable licence to use it rather than ownership of it.

What you log is yours. We claim no ownership of your record. We hold a copy so that it survives a lost device and follows you to a new one, and what we do with it is set out in our Privacy Policy and our Health Data Privacy Policy: we do not sell it and we do not give it to advertisers.

10. Availability

We do not guarantee that Veya will be available without interruption. Worth knowing, though: the app works fully offline. Your reminders are scheduled by your device, and the app reads and writes your record on the device before syncing it, so if our servers are down the app carries on working. What you would lose temporarily is syncing, signing in and restoring a subscription.

We may change, suspend or discontinue parts of Veya. If we discontinue it altogether, we will give reasonable notice so that you can export your record.

11. Liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited. We say this first because, next to an app used alongside a prescription medicine, it matters more than what follows.

Subject to that, and because Veya is a record-keeping tool rather than a medical service:

• We provide the app with reasonable care and skill, but we do not warrant that it will be error-free, or that a reminder will always arrive, because notification delivery is controlled by your device and its settings rather than by us. Do not rely on Veya as your only safeguard against missing a dose.
• We are not liable for any decision you make about your treatment, or for any decision made in reliance on a guide or a tool on this website. Those decisions belong to you and your prescriber, which is the whole point of §2.
• We are not liable for the loss of a health record held only on a device you lose, break, wipe or reset, which is the position described in §6 for a record that has never been synced. Export is available at any time.
• Where our liability can lawfully be limited, it is limited to the amount you paid us for Veya in the twelve months before the claim arose.

If you are a consumer, you have statutory rights that these terms do not affect.

12. App store terms

Where you obtained the app from Apple’s App Store, the following applies, and equivalent terms apply where another app store requires them.

• This agreement is between you and us, and not with Apple. Apple is not responsible for the app or its content.
• Your licence to use the app is limited to use on Apple-branded devices that you own or control, as permitted by the Usage Rules in the App Store Terms of Service.
• We, and not Apple, are responsible for support and maintenance. Apple has no obligation to provide either. Contact us at support@tryveya.app.
• If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price. To the maximum extent permitted by law, Apple has no other warranty obligation in respect of the app, and any other claim arising from a failure to conform is ours to answer.
• We, and not Apple, are responsible for any claim that the app fails to conform to a legal or regulatory requirement, and for any product liability or consumer protection claim relating to it.
• We, and not Apple, are responsible for the investigation, defence, settlement and discharge of any claim that the app infringes a third party’s intellectual property rights.
• You confirm that you are not located in a country subject to a United States Government embargo or designated as a terrorist-supporting country, and that you are not listed on any United States Government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

13. Changes to these terms

We may update these terms from time to time. The current version is always available at this address, with the effective and last-updated dates shown at the top.

Ordinary changes, such as a clarification, take effect when we update the last-updated date, and your continued use of Veya after that date constitutes acceptance of the updated terms. If we make a material change we will notify you and ask you to accept the updated terms in the app. A record of the terms you accepted, and when, is kept as described in our Privacy Policy.

14. Ending this agreement

You can end it at any time by cancelling your subscription and deleting the app. We may suspend or end your access if you materially breach these terms, which in practice means §8. If we do, you keep the right to export your record, because §6 does not depend on us being on good terms.

15. General

• If any part of these terms is found to be unenforceable, the rest continues to apply.
• If we do not enforce a right straight away, we do not lose it.
• You may not transfer your rights under these terms to anyone else. We may transfer ours, for example if our business is acquired or reorganised, and doing so will not reduce your rights under these terms.
• These terms, together with our Privacy Policy and our Health Data Privacy Policy, are the whole agreement between us about your use of Veya.

16. Resolving disputes

Tell us first

If something has gone wrong, tell us before starting a formal proceeding. Email support@tryveya.app with your name, the email address on your account, a description of the problem and what you would like us to do about it. We will do the same if we have a complaint about you. Neither of us will start a formal proceeding until 60 days after that notice, so that there is an opportunity to resolve it directly. This does not prevent either of us from seeking urgent protection from a court, and it does not affect your statutory rights.

Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except that if you are a consumer resident elsewhere you keep the benefit of any mandatory protections of your home country’s law and may bring proceedings there. If you are resident in the United States, the section below governs how a dispute between us is resolved.

If you are resident in the United States

This section affects how disputes between us are resolved and limits how you can bring a claim. It applies only if you are resident in the United States, and to no one else.

Disputes between us are resolved by binding individual arbitration rather than in court, administered by the American Arbitration Association under its Consumer Arbitration Rules. The agreement to arbitrate in this section is governed by the Federal Arbitration Act. An arbitrator rather than a court decides the dispute, and the award may be entered as a judgment. Hearings are held by telephone or video, or in the county where you live.

Either of us may take a qualifying claim to small claims court instead. Nothing in this section requires a claim that qualifies for small claims court to be arbitrated.

Claims are brought individually. Neither of us may bring a claim as a class, collective, consolidated or representative action, and the arbitrator may not combine claims or award relief to anyone other than the parties. If this paragraph is held unenforceable for a particular claim, that claim proceeds in court and the rest of this section continues to apply to everything else.

Coordinated filings are batched. Where 25 or more arbitration demands raising similar claims are filed by, or with the coordination of, the same lawyers, they will be grouped into batches of no more than 50, each batch heard by a single arbitrator, with a small number of cases heard first and the remainder paused meanwhile. Fees are assessed per batch.

What is carved out. Either of us may ask a court for an injunction over intellectual property or unauthorised access to Veya, as described in §8. A claim of sexual assault or sexual harassment may be brought in court at the claimant’s election, as United States law requires.

You can opt out, and it costs you nothing. Email support@tryveya.app within 30 days of first accepting these terms, with Arbitration opt-out as the subject and your name and account email address in the body. Opting out leaves the rest of these terms in place, has no effect on your account, and we will not treat you differently for it.